The system

Five stages, running for as long as the specialist is assigned to you.

Most partners stop investing once someone is placed. This runs the whole time, on a fixed cadence, with you in the loop on the parts that affect your delivery.

Step 01
1:1 meetings

Bi-weekly well-being check-ins and monthly coaching and development meetings with every specialist. Issues surface while they're still small.

Fixed cadence
Well-being check-in
Every 2 weeks
Coaching and development
Every month
How have you been feeling since our last check-in? 10
Could you highlight a few wins? 8
Step 02
Development and training

A development plan built with the specialist and reviewed monthly. Courses, internal training and one-on-one coaching where the gap is.

Draft plan → Review → Issued
Cross-functional team leadership
Now 6 → target 10
Leadership course, module A28 Aug
One-on-one training with a senior specialist05 Sep
Step 03
Client feedback loop

A client satisfaction scorecard reaches you every Friday. Anything rated below four triggers a response from us before it becomes your problem.

Every Friday, on repeat
8.5
Recent average
4
Areas scored
< 4
Triggers action
Step 04
360-degree performance reviews

Quarterly reviews that gather input from the specialist, their manager, their peers and you. One picture of performance, not four opinions.

Quarterly, run by Talent Success
Self-assessment
The specialist scores their own work
Client
You score delivery and collaboration
Manager
The team lead on daily performance
Peers
Colleagues who work alongside them
Step 05
Growth tracks and promotion readiness

Skills, training and review history build a live profile. When someone is ready for the next step, you see it before you have to ask.

Skill profile, kept current
Cross-functional leadership9 / 10
Code review ownership8 / 10
Client communication8 / 8
Promotion ready — flagged automatically once history and targets support the next step in the growth track.
The Academy

Support that runs alongside the five stages.

A Talent Success Manager, for every specialist assigned

Assigned to every specialist from day one, running the 1:1s, development plans and reviews above.

A Workplace Experience Manager

A dedicated role focused on day-to-day wellbeing, office life and events — separate from career development.

LinkedIn Learning, for everyone

An enterprise partnership gives every specialist free access to LinkedIn Learning's full course library.

An internal resource library

Playbooks, guides and recorded sessions specialists can draw on between formal training.

Sparring and knowledge sharing

Regular sessions where specialists bring real problems to peers and seniors for a second opinion, not just scheduled training.

See it for your role

Every service line runs on the same Talent Success framework.

See our service lines →